21. Claims Management: A Look Inward and a Look Forward

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Clare M. Bello, Esquire, is the Senior Vice President, CCMSI, Division Leader and Founder of VCM. For 21 years VCM has been recognized for its flexible and cutting-edge claims management and consulting concepts for the management of professional liability claims. Clare assists clients in their transition from insured to insurer and works with the captive team to measure claims performance as the captive matures. She works with clients as an advisor on topics such structure of programs, education and compliance. Clare lectures in national and international programs and is published for her innovative approaches to claims management and consulting services.

William Halligan, Manager of Insurance & Claims Services, has 25 years of Workers’ Compensation claims experience. In the twenty years of his Claims Manager position, he’s been responsible for managing and overseeing third-party claims handling and supervising claim professionals in over 30 states. He’s contributed to thorough accident investigations, proper reserving, quality and timely medical treatment, and mitigation of claim expenses. Additionally, Mr. Halligan prepares annual Workers’ Compensation reports for insured clients that focus on unique operations and employee hazards. The report is intended to provide owners, safety managers and personnel with reports, analysis, and recommendations to assist them in reducing employee work related injuries. He is licensed in New York State as an Independent Casualty Adjuster and Property and Casualty Agent and Broker.

Dusty Otwell is Vice President for Claims and Risk Management at US Acute Care Solutions, and serves as Chief Operating Officer and Corporate Secretary for Clinician Assurance Risk Retention Group. He is responsible for professional liability insurance, claims defense and risk management for the organization serving over nine million patients annually at more than 500 programs across the country. He is responsible for industry-leading results on malpractice risk management, consistently achieving claims rates less than one-half of comparable benchmarks. He is a faculty member of the Center for Emergency Medical Education and teaches in the High-Risk Emergency Medicine Course. He earned his B.S. from Auburn University and his law degree from Cumberland School of Law, Samford University. He is licensed in Georgia, Tennessee, Alabama and Texas, and holds a corporate counsel registration in Ohio.